Politique de remboursement

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, vitamins and supplements cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Some beauty & skin care and personal care items
- Quelques vitamines et suppléments 
- Certains articles de médecine et de santé 

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Remboursements (le cas échéant)
Once your refund request is received, we will send you an email to notify you if you are eligible for a refund and ask you to ramenez-le à notre emplacement physique.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Remboursements en retard ou manquants (le cas échéant)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@oldmalonepharmacy.com

Articles en vente (le cas échéant)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Échanges (le cas échéant)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@oldmalonepharmacy.com and ramenez-le à notre emplacement physique.